“As an employee, the health benefits available to you
represent a significant component of your compensation package. As
administrator of your Post Employment Health Plan …”
When someone departs without warning and approval, the
personal and the perfunctory collide. You are immediately faced with advice of
all sorts, forms of all shapes and sizes, clauses and legal jargon. Your body
revolts in a melting pot of nausea-sleep-deprived mode of survival and it’s a
coin toss – did those 20 pounds vanish from starvation or the newly acquired
irritable bowel syndrome that’s on par with a nuclear holocaust?
And suddenly the Divine Secrets of the Ya-Ya Sisterhood aren’t
so crazy after all.
But you get through it. In your own way and on your own
terms.
You reclaim your rebellious body, you put the bottles back
on the shelf, and you fill out all those damn forms. But unless you move to
Belize and leave no forwarding address, the U.S. postal service and mass
marketers everywhere do their best to draw out the Grinch in all of us.
And there’s nothing like daily mail addressed to someone
long dead to make you want to push the postal truck off the edge of Mount
Crumpet.
Because in between the circulars, newsprint and avalanche of
bills is a paper trail I no longer care to follow. Tiffany & Co. Coach.
Alumni wishes for the holiday season. Frequent Flyer programs. DirecTV offers
to come back home for the holidays. Year-end reminders. White House Black
Market. Ann Taylor. Ann Taylor Loft. Nordstrom. Bicycling magazine. MBAA. Life
Insurance pitches. Pre-made address labels from St. Jude’s. Year-end summaries
from health insurance companies that whose end-of-life/coverage databases are, quite
apparently, not synchronized with those “review your health and healthcare
benefits” databases. Investment firms, hospice and AARP. Bills. Junk. Special
discounts because “We’ve missed you, James!”
And an annual review of healthcare benefits for someone who
hasn’t had a pulse in years.
I have expended a considerable amount of time and energy
over the years waging war on my mail box. It’s not that I blame them for
anything, but delivering the medical examiner’s report on Valentine’s Day? Not
cool. The financial mail to those who have never lived at this address but who
were connected on some document, somewhere, to my husband festers anew with each
trip to the box.
I’ve called the post office. I’ve shown up in person. I’ve
unsubscribed. I’ve blocked unwanted recipients. I’ve called the source
demanding to know where their list came from. I’ve visited stores in person. I’ve
even waited for the mail carrier to arrive. More
than once.
“How can I help you?”
“I’m hoping you can help me correct some information on an
account.”
“I’d be happy to. How can I help?”
“I’d like to remove my husband’s name from the account profile.”
“To remove him from the account profile, I would need his
permission.”
“I’m afraid that won’t be possible. The fact of the matter
is that unless he plans on sending me a little blue box from beyond the pearly
gates, he hasn’t been checking the mail for quite some time.”
“Oh, I’m very sorry.”
“I would really appreciate your help with this. And I hope
you’ll appreciate that after a hundred of these calls, I am no longer screaming
like a banshee.”
“Yes, ma’am, I most certainly do.”
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